Refund Policy
Refund Policy
Exchanges
At MySeatCushion.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy to ensure your peace of mind.
14-Day Refund Period
Exchanges
You have 14 days from the date of delivery to request a refund. If 14 days have gone by since you received your order, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Refunds
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To be eligible for a refund:
• The item must be unused, in the same condition that you received it, and in its original packaging.
• You must provide proof of purchase, such as an order confirmation or receipt.
• Custom or personalized items are non-refundable.
How to Request a Refund
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To initiate a refund, please contact our customer support team at myseatcushion@gmail.com. Include your order number and a brief explanation of the reason for the return. Once we receive your request, we will provide instructions on how to return your item.
Return Shipping
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Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Processing Your Refund
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your payment provider, the refund may take additional time to reflect on your statement.
Non-Refundable Items
Exchanges
• Gift cards
• Custom or personalized items
• Items not in their original condition, or items that are damaged or missing parts for reasons not due to our error
Exchanges
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at myseatcushion@gmail.com.
What to Include in the Refund Policy
Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at myseatcushion@gmail.com.
We appreciate your business and aim to provide a hassle-free shopping experience. Thank you for shopping with MySeatCushion.com!